Fraud and Revenue Protection Product Manager

Position Description

Position Specific Description

You’ll be responsible for the fraud and revenue protection work stream, playing a critical role in safeguarding our financial assets and customers. You’ll lead an agile time to ensure integrity in our flagship Installer platform, contributing to EverBright’s overall success and sustainability goals and bolstering our reputation as the best decarbonization partner in America.

What You'll Do:

Drive Strategy: Develop and execute a strategic roadmap for fraud detection automation and payment/revenue protection capabilities within our systems in collaboration with Risk and Revenue Protection and Compliance business units.
Product Development: Collaborate with cross-functional teams to define clear product briefs, epics, stories, and tasks that outline detailed requirements for development and QA teams.
Customer Insights: Engage with internal stakeholders and customers to understand their needs, pain points, and requirements related to fraud prevention and revenue protection while keeping the end user and our customers’ experiences in mind.
Data-Driven Decisions: Utilize data analysis to inform data-driven decisions, define insights, and identify areas for improvement in fraud detection and revenue protection processes.
Rules Engine: Lead the development and enhancement of a rules engine to simplify and improve preventative measures throughout the sales and operational process in support of our strategic goals.
Productization: Productize intensive processes to support fraud detection and revenue protection, making them scalable and efficient.
Cross-Functional Collaboration: Work closely with engineering, design, finance, sales, and marketing teams to ensure alignment of goals and outcomes.
Metric Definition: Define and track key performance metrics to measure the success and effectiveness of fraud and revenue protection initiatives.
Continuous Improvement: Continuously seek opportunities to enhance fraud prevention and revenue protection strategies and capabilities.
Other Duties: Perform other job-related duties as assigned.

Job Overview

Job Duties

Write clear and concise product briefs, epics, stories, and tasks that provide detailed requirements for the development and QA teams with no supervision
Contribute to the primary interaction with the implementation teams (Dev, QA, Design, and Marketing) to ensure successful product delivery
Work closely with the functional area-specific teams to ensure their tools are fully supported and issues are resolved quickly
Own research and product discovery across internal business units and external parties, and document requirements with no supervision
Own the requirements, implementation, and documentation of specific features
Own data analysis to inform data-driven decisions and define insights
Own product roadmap for an initiative with limited supervision
Ensure functional area documentation is accurate, up-to-date, and easily accessible
Develops a clear understanding of the competitor landscape, market trends, and customer/partner needs as it pertains to a specific domain
Performs other job-related duties as assigned

Preferred Qualifications

Experience in fraud detection and prevention, especially in a digital or financial services context.
Knowledge of payment systems, revenue protection strategies, and SOX compliance.
Familiarity with building and maintaining rules engines.
Previous experience in productizing complex processes.
Understanding of clean energy and sustainability is a plus.
Passionate about one or more of the criteria above.

Required Qualifications

Bachelor’s Degree in a relevant field.
2+ years of experience in product management.
Demonstrated ability to learn and understand multiple functional areas of business, including engineering, design, finance, sales, and marketing.
Proven ability to engage effectively with engineers, designers, and stakeholders collaboratively.
Familiarity with modern product discovery and product delivery techniques and methods.
Strong leadership and communication skills.
Passion for tackling challenges in fraud prevention and revenue protection.

Benefits

Competitive Salary
401k match
Medical, dental, vision, life, and legal insurance
Access to multiple offices around the US (Austin, TX, San Francisco, CA, & Juno Beach, FL)
EAP and mental health assistance
Discount plans through the NextEra Employee portal
Health and wellbeing services
Education assistance program
Adoption assistance
Work from home tech setup

Where permitted by applicable law, EverBright requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

EverBright is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

EverBright provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to our recruiting team, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

EverBright will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

EverBright does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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